~*E-Government in Malaysia: Its implementation so far and citizen's adoption strategies*~

Electronic government(e-government) refers to the use of to provide and improve government services, transactions and interactions with citizens, businesses, and other arms of government. It will improve information flow and processes within the government, improve the speed and quality of policy development, and improve coordination and enforcement. This enabled the government to be more responsive to the needs of its citizens.

Nowadays, the applications of E-Government that implemented in Malaysia are becoming more popular. For instance, E-Filing, KWSP’s i-Akaun, KWSP’ s kiosk machine, E-Perolehan, registering or renewing road tax and driving licenses online and tracking state regulations. Generally, the interaction parties of E-Government can be divided into few gr

oups, which are Government-to-citizens (G2C), Government-to-business (G2B), Government-to-government (G2G) and Government-to-employees (G2E).

E-Filling allows tax payers submit their tax payable assessment form through internet by filling the virtual online form. E-filling has reduced the workloads of Inland Revenue Board and provides convenient services for tax payer.

ePerolehan is an electronic procurement system that provided by the Government to enable suppliers to sell their products or services via Internet. Through ePerolehan, suppliers and contractors can receive, manage and process orders or payments from Government agencies through transactions done electronically on the Internet.

Here are the potential problems that encounter by Malaysia citizens:

• New net users lack of confidence and knowledge in operating computer or using internet functions.
• Lack of confidence towards the system security due to the happen of severe online fraud cases. They don't willing to reveal their information under the internet based environment.
• Users worries about the accuracy of online processing, potential errors such as double transaction or omission of transaction.

Below are some suggestions to encourage more citizens to use the e-government application:

• Provides more guidance and education to users and let them understand more on the overall e-government processing.
• Maintaining and testing the system frequently to minimize the potential errors.
• Increase the security and reliability level of the e-government application to enhance the confident level of users.
• Checking the system to make sure it is under good condition and would not hack by internet hackers.

References:
https://spsd.hasil.gov.my/PKI/e/mainpage.html
http://web.worldbank.org/WBSITE/EXTERNAL/TOPICS/EXTINFORMATIONANDCOMMUNICATIONANDTECHNOLOGIES/EXTEGOVERNMENT/0,,contentMDK:20507153~menuPK:702592~pagePK:148956~piPK:216618~theSitePK:702586,00.html
http://clive1201.blogspot.com/2007/11/funny-things.html